Returns & Exchanges
At Normod, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return policy on all standard items in their original condition. Please note that custom-made furniture or personalized upholstery items may be subject to specific return conditions.
Initiate Your Request
Contact our customer support team via email or through your account dashboard within 30 days of delivery to start the return process.
Prepare the Item
Ensure the furniture is disassembled, if applicable, and securely packed in its original packaging to prevent damage during transit.
Schedule a Pickup
Once approved, we will coordinate with our specialized furniture logistics partners to schedule a convenient collection time from your home.
Receive Your Refund
After our warehouse team inspects the returned item, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing